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Albert Nekrasov
Albert Nekrasov

WhatsApp Business: Why You Should Download the App Today


Download WhatsApp Business Messenger: A Guide for Small Businesses




WhatsApp is one of the most popular messaging apps in the world, with over 2 billion users. But did you know that there is a version of WhatsApp designed specifically for small businesses? It's called WhatsApp Business Messenger, and it can help you connect with your customers, showcase your products, and grow your business.




download whatsapp business messenger



In this article, we will explain what WhatsApp Business Messenger is, how it differs from regular WhatsApp, what features and benefits it offers, how to download and set up the app, and how to use it to communicate with your customers. Let's get started!


What is WhatsApp Business Messenger?




WhatsApp Business Messenger is a free-to-download app that allows you to create a business presence on WhatsApp, communicate more efficiently with your customers, and help you grow your business. It is built on top of WhatsApp Messenger and includes all the features that you rely on, such as the ability to send multimedia, free calls*, free international messaging*, group chat, offline messages, and much more.


*Data charges may apply. Contact your provider for details.


The difference between WhatsApp and WhatsApp Business




The main difference between WhatsApp and WhatsApp Business is that the latter allows you to create a verified and more complete business profile that provides helpful information for your customers, such as your logo, business description, hours of operation, website, and catalog. Your business profile also gets a green-tick badge that shows that your account is authentic and trustworthy.


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Another difference is that WhatsApp Business has some extra features and tools that are designed to help you manage your customer communication more effectively. We will discuss these features in more detail later in this article.


The features and benefits of WhatsApp Business Messenger




WhatsApp Business Messenger offers a wide range of features and benefits for small businesses. Here are some of them:



  • Broadcast messages to unlimited people



  • Add multiple users to handle chats



  • Connect with CRM to manage conversations



  • Generate advanced analytical reports



  • Integrate with third-party applications



  • Build a chatbot for WhatsApp to support customers, generate leads, collect feedback and much more!



  • Business Profile



  • Quick Replies



  • Automatic Greeting Message



  • Automatic Away Message



  • Contacts Labels



  • Message Statistics



  • Catalogs



  • Interactive Business Message



These features can help you improve your response speed, save costs in agents and call centers, increase customer satisfaction, showcase your products and services, drive business outcomes, and build long-lasting customer relationships.


How to download and set up WhatsApp Business Messenger?




Downloading and setting up WhatsApp Business Messenger is easy and simple. Just follow these steps:


Download the app from Google Play Store or App Store




You can download the app from the Google Play Store or the App Store depending on your device. The app is compatible with Android devices running Android 4.0.3 or higher, and iOS devices running iOS 9 or higher.


Verify your business phone number




You can use WhatsApp Business Messenger with a landline or a mobile phone number. You will need to verify your number during the registration process. You can choose to receive the verification code via SMS or phone call. Make sure you have access to the phone number you are using for WhatsApp Business Messenger.


Create your business profile and catalog




After verifying your number, you can create your business profile by adding your business name, logo, description, category, hours of operation, website, email, and location. You can also create a catalog of your products or services by adding images, prices, descriptions, and links. Your business profile and catalog will be visible to your customers on WhatsApp.


Set up your messaging tools and preferences




You can also set up your messaging tools and preferences to customize your communication with your customers. You can create quick replies for frequently asked questions, greeting messages to introduce your business to new customers, and away messages to let them know when you are not available. You can also use labels to organize your contacts and chats by categories such as new customer, order placed, payment pending, etc. You can also access message statistics to see how many messages you have sent, delivered, read, and received.


How to use WhatsApp Business Messenger to communicate with customers?




Once you have set up your WhatsApp Business Messenger account, you can start using it to communicate with your customers. Here are some of the ways you can use the app:


Send and receive text, voice, image, video, and document messages




You can use WhatsApp Business Messenger to send and receive text, voice, image, video, and document messages with your customers. You can also make free voice and video calls with them. You can use emojis, stickers, and GIFs to make your messages more expressive and fun. You can also create group chats with up to 256 people to communicate with multiple customers at once.


Use labels, quick replies, greeting messages, and away messages




You can use labels to categorize your contacts and chats by different criteria such as new customer, order placed, payment pending, etc. This can help you keep track of your conversations and follow up with them accordingly. You can also use quick replies to save time and respond to common questions with a few taps. You can also use greeting messages to introduce your business to new customers and away messages to let them know when you are not available.


Share your catalog and products with customers




You can use WhatsApp Business Messenger to share your catalog and products with your customers. You can showcase your products or services by adding images, prices, descriptions, and links. Your customers can browse your catalog and place orders directly from WhatsApp. You can also send them updates on their orders such as confirmation, tracking, delivery, etc.


Promote your WhatsApp channel with entry points and ads




You can use WhatsApp Business Messenger to promote your WhatsApp channel with entry points and ads. Entry points are ways for customers to start a conversation with you on WhatsApp from other platforms such as your website, Facebook page, Instagram profile, etc. You can create entry points by using QR codes or short links that customers can scan or click to chat with you. You can also use Facebook ads that have a call-to-action button that directs customers to your WhatsApp channel.


Conclusion




WhatsApp Business Messenger is a powerful tool for small businesses that want to connect with their customers in a more personal and convenient way. It allows you to create a professional business presence on WhatsApp, communicate more efficiently with your customers, showcase your products or services, and grow your business. You can download the app for free from the Google Play Store or the App Store and set it up in a few minutes. You can then start using it to send and receive messages, calls, media files, catalogs, and more with your customers. You can also use the app to promote your WhatsApp channel with entry points and ads. WhatsApp Business Messenger can help you improve your customer service, increase your sales, and build loyal customer relationships.


FAQs




Here are some of the frequently asked questions about WhatsApp Business Messenger:



  • Can I use WhatsApp Business Messenger and WhatsApp Messenger on the same phone?



Yes, you can use both apps on the same phone, but you will need to register them with different phone numbers.


  • Can I migrate my chat history from WhatsApp Messenger to WhatsApp Business Messenger?



Yes, you can migrate your chat history from WhatsApp Messenger to WhatsApp Business Messenger by following the instructions on this link: [https://faq.whatsapp.com/general/account-and-profile/how-to-migrate-your-account-to-whatsapp-business/?lang=en]


  • Can I use WhatsApp Business Messenger on my computer or tablet?



Yes, you can use WhatsApp Business Messenger on your computer or tablet by using WhatsApp Web or WhatsApp Desktop. You will need to scan a QR code from your phone to access your account on your computer or tablet.


  • How can I get verified on WhatsApp Business Messenger?



You can get verified on WhatsApp Business Messenger by applying for a green-tick badge that shows that your account is authentic and trustworthy. You will need to provide some information about your business and wait for WhatsApp to review your application. You can learn more about the verification process on this link: [https://faq.whatsapp.com/general/verification/whatsapp-business-verification/?lang=en]


  • How can I contact WhatsApp Business support?



You can contact WhatsApp Business support by using the in-app support option or by visiting this link: [https://www.whatsapp.com/business/support/?lang=en]




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